Terms and Conditions
Last Updated: [17/05/2025]
Welcome to FlowerWall ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website and our flower wall rental services.
By using our website or placing an order, you agree to be bound by these Terms.
1. Booking and Payment
- All bookings must be paid 100% upfront at the time of checkout to confirm your reservation.
- A 25% refundable security deposit is also required. This will be returned within [5–10 business days] after the rental, provided the flower wall and any add-ons are returned in original condition without damage.
- We accept major credit cards and other payment methods as available on our Shopify store.
2. Rental Service
- Flower wall rentals are available for a standard rental period of [insert duration – e.g., one day or event duration].
- Your rental includes setup and takedown (if applicable).
- We offer a variety of add-ons, such as neon signs or props, which can be selected and purchased during checkout.
3. Delivery
- Delivery and pickup are available for an additional fee, calculated based on distance from our warehouse in [your location].
- You may also choose to arrange pickup and drop-off yourself. In that case, you must ensure the flower wall is transported safely.
4. Security Deposit & Damages
- The 25% security deposit is refundable and will be returned after inspection of the returned items.
- You are responsible for any damage, loss, or staining of the flower wall or accessories during the rental period.
- If damage exceeds the value of the deposit, you will be billed the difference.
5. Refunds and Cancellations
- All bookings are non-refundable.
- We do not offer refunds for cancellations, no-shows, or changes of mind.
- If you wish to reschedule your rental, please contact us at least [X days] in advance. Rescheduling is subject to availability and must take place within [X] months.
6. Use & Setup Requirements
- Flower walls must be set up on level, dry ground indoors or in covered outdoor areas.
- Please do not move the wall yourself once it has been installed.
- Do not attach anything to the wall (e.g., balloons, tape, hooks) without prior permission.
7. Liability
- FlowerWall is not liable for injury, property damage, or issues arising from improper use of the rental items.
- You accept full responsibility once the flower wall is delivered and/or installed.
8. Photos & Promotions
- We may take photos of our setup at your event and use them for promotional purposes. Let us know in advance if you’d prefer we don’t.
9. Governing Law
These Terms are governed by the laws of the Province of British Columbia, Canada.
📧 Email: Info@flowerwallvancouver.com
📞 Phone: [your phone number]