FAQS
Answers to Your Most Asked Questions
WHEN DO I HAVE TO PAY AND IS THERE A DEPOSIT REQUIRED?
Yes, we require a 25% deposit(non refundable) once a quote is accepted and the remaining balance 10 days before your event.
DO YOU MAKE CUSTOM WALLS?
Yes, we would be happy to discuss creating a custom wall for your event. Depending on the flowers you are looking for, custom walls begin at one thousand dollars.
DO YOU SERVICE EVENTS OUTSIDE OF GREATER VANCOUVER?
We are happy to deliver walls to events outside of Greater Vancouver & Fraser Valley however, an additional charge will apply.
HOW LONG DOES IT TAKE TO SET UP THE WALLS?
Once we have unloaded the wall, and are inside the venue, set-up takes approximately 1-hour. Take down is 1/2 hour.
CAN I PICK UP THE WALL MYSELF?
No, our price includes delivery, set-up and take down.
DO YOU LIGHT THE WALLS?
No, any lighting would have to be done by you.
HOW BIG ARE THE WALLS?
All walls measure 8 feet high by 7 feet wide.
HOW DO I BOOK?
Once you have decided on a wall, we can invoice you. We ask for a 50% deposit at the time of booking with the remaining balance due 3-days prior to the event.
CAN I VIEW THE WALLS PRIOR TO THE RENTAL?
We store the walls in our private homes, and cannot accommodate viewings. We can however let you know when walls will be set up at public events, and you can view them.
DO YOU HAVE ANY OTHER WALLS NOT ON YOUR WEBSITE?
The walls on our website are our entire collection at this time.
WHO IS YOUR TYPICAL CLIENT?
We don't have one! We have been a part of charity galas, store openings, baby showers, bridal showers, weddings, product launches, fashion shows, corporate events, and more!
CAN WE HANG A SIGN ON THE WALL?
Yes, and we can help!
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, cheques, e-transfers and credit cards. There is a 3% surcharge applied when paying with a credit card.
GET IN TOUCH
Have Questions? Let’s Create Magic.
