Return & Refund Policy

Last Updated: [17/05/2025]

Booking Payments

• All rental fees are paid 100% upfront and are non-refundable.
• Bookings are final. We do not issue refunds for any cancellations, changes of mind, or event postponements.

Security Deposit

• A 25% refundable security deposit is collected with each booking.
• After your event, we inspect the rental items. If everything is returned in original condition with no damage, the deposit will be refunded within [5–10 business days].
• In the event of damage, we will deduct repair or replacement costs from the deposit. If damages exceed the deposit, the renter will be invoiced for the balance.

Add-ons and Delivery

• Add-ons such as neon signs or props are available at an extra cost and must be selected at checkout.
• Delivery and pickup are available for an additional fee based on your location. This fee is non-refundable.

If you have any questions or need help with your booking, please contact us:

📧 Email: Info@flowerwallvancouver.com
📞 Phone: [your phone number]
📍 Location: [your city, province]