Customer service policy and warranties

At FlowerWall Vancouver, delivering a seamless, joyful experience is as important as the beauty of our flower walls. We

are committed to reliability, transparency, and exceptional customer care from the first inquiry to the final takedown.

Service Guarantee

We guarantee:

• On-time delivery and professional installation at the agreed-upon date and location

• A flower wall that matches the description and condition agreed upon during booking

• Clear and prompt communication throughout the process

If we are unable to fulfill your booking due to unforeseen circumstances (e.g., vehicle breakdown, extreme weather, or

force majeure), we will:

• Offer a full refund

• Provide a rescheduling option at no extra cost